Overview

This program develops individuals to adapt their delivery style to achieve the optimum outcome in a meeting or presentation forum. Participants will improve the way they facilitate workplace and client situations where the objective is to problem-solve, reach consensus, raise awareness, stimulate thinking or introduce change with increased effectiveness.

 

Outcomes

At the completion of this program, the participants will be able to:

• Facilitate and present with increased confidence

• Manage meetings efficiently to ensure a productive outcome for all stakeholder groups

• Handle questions and responses from attendees to ensure understanding and provide clarification

• Manage negative or conflicting situations and deal with challenging attendees effectively

• Use the 4-Mat process to introduce and reframe a topic, idea or concept